Return Policy
At our store, customer satisfaction is our top priority. We want you to shop with complete confidence no matter where you are in the world.
International Orders
We proudly ship worldwide and carefully inspect every order before shipment to ensure your products arrive in excellent condition.
Returns & Exchanges
Due to fluctuating market conditions, limited availability, and international logistics costs, all sales are considered final. However, we understand that issues can occasionally arise, and we are fully committed to helping our customers find a fair solution.
If your order arrives damaged, incorrect, defective, or if you experience any problem with your purchase, please contact our customer support team within 7 days of delivery. We will review the situation promptly and work with you to resolve it as quickly as possible.
Depending on the situation, we may offer:
Replacement products
Store credit
Partial refund
Order assistance or support
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please include:
Your order number
Photos of the item and packaging
A brief description of the issue
This helps us process your request faster.
Our Commitment
Even though all sales are final, we strongly believe in long-term customer relationships and excellent service. If you have any concerns with your order, we encourage you to contact us — our team will always do our best to make things right.
Contact Us
For any questions or support requests, please contact our customer service team through our Contact page or support email. We typically respond within 24–48 business hours.
Customer Service:
+62-21-92700156